SHARMA, Priya. Optimizing Customer Touchpoints through Data Analytics in Multi-Channel Engagement. International Journal of Applied Data Science & Modern Computing, [S. l.], v. 1, n. 2, p. 01–13, 2018. DOI: 10.67228/30713498/IJADSMC-2018PII0M5Q. Disponível em: https://worldcometresearchgroup.com/index.php/ijadsmc/article/view/96. Acesso em: 29 jul. 2026.