NKOSI, Thabo. AI-Driven Customer Experience Optimization in Digital Platforms. International Journal of Artificial Intelligence & Digital Transformation, India., v. 5, n. 2, p. 01–16, 2022. DOI: 10.67228/30713315/IJAIDT-2022PII9Q8A. Disponível em: https://worldcometresearchgroup.com/index.php/ijaidt/article/view/203. Acesso em: 30 jul. 2026.