VANAPALLI, Satyendra Kumar. Harnessing Artificial Intelligence Within CRM to Improve Customer Insights. International Journal of Artificial Intelligence & Digital Transformation, India., v. 6, n. 1, p. 01–15, 2023. DOI: 10.67228/30713315/IJAIDT-2023PI7Y3L. Disponível em: https://worldcometresearchgroup.com/index.php/ijaidt/article/view/978. Acesso em: 12 sep. 2026.