VANAPALLI, Satyendra Kumar. Identifying Operational Inefficiencies through CRM Data Analysis. International Journal of Data Engineering and Intelligent Computing, India., v. 7, n. 2, p. 01–13, 2024. DOI: 10.67228/30715717/IJDEIC-2024PII2A7M. Disponível em: https://worldcometresearchgroup.com/index.php/ijdeic/article/view/972. Acesso em: 11 sep. 2026.