VANAPALLI, Satyendra Kumar. The Evolution of Business Analysis in the Era of Intelligent CRM Systems. International Journal of Emerging Trends in Multidisciplinary Research, India., v. 7, n. 1, p. 01–16, 2024. DOI: 10.67228/30715636/IJETMR-2024PI5E3B. Disponível em: https://worldcometresearchgroup.com/index.php/ijetmr/article/view/973. Acesso em: 12 sep. 2026.