VANAPALLI, Satyendra Kumar. Business Process Reengineering Using CRM Workflow Automation. International Journal of Intelligent Automation & Robotics Engineering, India., v. 7, n. 2, p. 01–17, 2024. DOI: 10.67228/30715725/IJIARE-2024PII2A3K. Disponível em: https://worldcometresearchgroup.com/index.php/ijiare/article/view/974. Acesso em: 13 sep. 2026.