The Impact of Intelligent Digital Infrastructure on Human Decision-Making and Technology Adoption in Enterprise Environments

  • Authors

    • Jenifar Devasagayam Independent Researcher, USA. Author

    DOI:

    https://doi.org/10.67228/3071561X/IJIRHT-V9I3P101

    Published 07-05-2026

  • Intelligent Digital Infrastructure, Human Decision-Making, Technology Adoption, Enterprise Digital Transformation, Artificial Intelligence, Human–Ai Collaboration, Organizational Readiness, Explainable Ai, Digital Trust, Information Systems

    Issue

    Vol. 9 No. 3 (2026)

    Section

    Articles

  • Abstract

    Intelligent digital infrastructure integrates artificial intelligence, cloud computing, big data analytics, and IoT to improve enterprise decision-making and technology adoption. This study develops a conceptual framework combining information-processing theory, TAM, UTAUT, and human–automation interaction principles. It examines how information quality, system reliability, explainability, employee competence, and organizational readiness influence decision quality and technology adoption. The analysis highlights that intelligent infrastructure can enhance information accessibility, predictive capabilities, and operational coordination. However, automation bias, limited transparency, cognitive overload, and inadequate digital skills may reduce its effectiveness. The proposed framework emphasizes human–AI collaboration, responsible governance, employee participation, and continuous learning to support effective technology adoption and accountable enterprise decision-making.

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