Digital Communication Tools and Workplace Collaboration Dynamics

  • Authors

    • Dr. Lydia Languish School of Business, University of Sydney, Australia. Author

    DOI:

    https://doi.org/10.67228/3071561X/IJIRHT-2019PI5R8X

    Published 01-04-2019

  • Digital Communication, Workplace Collaboration, Remote Work, Organizational Communication, Team Dynamics, Information Technology, Productivity, Cloud Collaboration

    Issue

    Vol. 2 No. 1 (2019)

    Section

    Articles

    How to Cite

    [1]
    L. Languish, “Digital Communication Tools and Workplace Collaboration Dynamics”, IJIRHT, vol. 2, no. 1, pp. 01–12, Jan. 2019, doi: 10.67228/3071561X/IJIRHT-2019PI5R8X.

  • Abstract

    Digital communication tools have significantly transformed workplace collaboration over the past decade. Technologies such as email, instant messaging, video conferencing, and cloud-based platforms enable employees to communicate, share knowledge, and coordinate tasks more efficiently, regardless of location. Tools like Slack, Microsoft Teams, Zoom, and Google Workspace support both real-time and asynchronous communication, making flexible work arrangements possible. However, these benefits come with challenges, including information overload, reduced interpersonal interaction, communication fragmentation, and digital fatigue. This shift from face-to-face to digital communication has impacted decision-making, organizational culture, team cohesion, trust, and conflict resolution. Using a mixed-method approach, the study finds that while digital tools improve coordination and information access, their effectiveness depends on proper implementation, supportive policies, and user adaptability. The research highlights the importance of balancing digital and human interaction and proposes a framework combining technological, organizational, and behavioral factors. It concludes that organizations must adopt strategic approaches to maximize benefits while minimizing challenges in digital collaboration.

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