PETERSON, John; MARTINEZ, Linda. Managing Client Expectations through Effective Resource Allocation in Service Delivery. International Journal of Modern Innovations and Emerging Trends, India., v. 2, n. 2, p. 01–12, 2019. DOI: 10.67228/30715628/IJMIET-2019PII2P6B. Disponível em: https://worldcometresearchgroup.com/index.php/ijmiet/article/view/388. Acesso em: 28 jul. 2026.