Smart Governance: Policy Framework for Digital Public Services

  • Authors

    • Jose Fernandez Technology Consultant, Telefónica, Spain. Author
    • Dr. Maria Gonzalez Associate Professor, University of Barcelona, Spain. Author

    DOI:

    https://doi.org/10.67228/30715636/IJETMR-2022PI6P9B

    Published 04-03-2022

  • Smart Governance, Digital Public Services, E-Government, Policy Framework, Artificial Intelligence In Governance, Digital Transformation, Public Administration, Citizen-Centric Services, Interoperability, Data Governance

    Issue

    Vol. 5 No. 1 (2022)

    Section

    Articles

    How to Cite

    [1]
    J. Fernandez and M. Gonzalez, “Smart Governance: Policy Framework for Digital Public Services”, IJETMR, vol. 5, no. 1, pp. 01–14, Apr. 2022, doi: 10.67228/30715636/IJETMR-2022PI6P9B.

  • Abstract

    Smart governance represents a modern approach to public administration that uses digital technologies, data-driven decision-making, and citizen-centric service models to improve efficiency, transparency, and accountability. With the rapid growth of information and communication technologies (ICT), governments are shifting from traditional bureaucratic systems to digitally transformed governance models that emphasize interoperability, inclusiveness, and responsiveness. Technologies such as e-governance platforms, mobile government services, artificial intelligence, blockchain, and cloud computing are reshaping the government–citizen relationship. This study proposes an integrated policy framework for smart governance to ensure secure, accessible, and sustainable digital public service delivery. Using a multidisciplinary and mixed-method approach, including policy analysis, global case studies, and quantitative performance evaluation, the research examines factors such as interoperability, citizen engagement, institutional capacity, and regulatory compliance. The findings indicate that governments with integrated policy and strong technological governance achieve higher efficiency and greater public trust. However, challenges such as cybersecurity risks, data privacy concerns, digital illiteracy, and organizational resistance remain significant barriers. The study recommends strategic policy interventions and collaborative governance models to support sustainable digital transformation in public administration.

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