Combining Robotic Process Automation with Artificial Intelligence Applications, Terminology, Benefits, and Challenges

  • Authors

    • Michael Anderson Director of Information Technology, ABC Technologies Inc., USA. Author

    DOI:

    https://doi.org/10.67228/30715725/IJIARE-2018PI7D2Q

    Published 02-04-2018

  • Robotic Process Automation (RPA), Artificial Intelligence (AI), Intelligent Automation, Business Process Automation, Operational Efficiency, Machine Learning, Natural Language Processing, Cognitive Automation, Process Optimization, Automation Challenges

    Issue

    Vol. 1 No. 1 (2018)

    Section

    Articles

    How to Cite

    [1]
    M. Anderson, “Combining Robotic Process Automation with Artificial Intelligence Applications, Terminology, Benefits, and Challenges”, IJIARE, vol. 1, no. 1, pp. 01–09, Feb. 2018, doi: 10.67228/30715725/IJIARE-2018PI7D2Q.

  • Abstract

    The convergence of Robotic Process Automation (RPA) and Artificial Intelligence (AI) is transforming business operations by automating intricate tasks that require human-like intelligence. This paper explores the applications, terminology, benefits, and challenges associated with the integration of RPA and AI. Through a comprehensive analysis, the study highlights how this synergy enhances operational efficiency, decision-making, and customer experiences. However, it also addresses the challenges, including technological complexities and ethical considerations, that organizations may encounter during implementation. The paper concludes with insights into future trends and the evolving role of intelligent automation in business processes.

  • References

    [1] Leslie Willcocks, Mary Lacity, & Andrew Craig. (2015). The IT Function and Robotic Process Automation. London School of Economics.

    [2] Mary Lacity & Leslie Willcocks. (2016). Robotic Process Automation: The Next Transformation Lever for Shared Services. The Outsourcing Unit Working Research Paper Series.

    [3] Mary Lacity & Leslie Willcocks. (2017). A New Approach to Automating Services. MIT Sloan Management Review.

    [4] Mary Lacity, Leslie Willcocks, & Andrew Craig. (2017). Service Automation: Robots and the Future of Work. SB Publishing.

    [5] Phil Fersht & Hardeep Singh. (2018). Robotic Process Automation: RPA Implementation Guide. HFS Research.

    [6] Tom Davenport & Rajeev Ronanki. (2018). Artificial Intelligence for the Real World. Harvard Business Review.

    [7] Thomas H. Davenport & Julia Kirby. (2016). Only Humans Need Apply: Winners and Losers in the Age of Smart Machines. Harper Business.

    [8] Kai-Fu Lee. (2018). AI Superpowers: China, Silicon Valley, and the New World Order. Houghton Mifflin Harcourt.

    [9] Erik Brynjolfsson & Andrew McAfee. (2017). Machine, Platform, Crowd: Harnessing Our Digital Future. W. W. Norton & Company.

    [10] Mary Lacity, Leslie Willcocks, & John Craig. (2015). Robotic Process Automation at Telefónica O2. MIS Quarterly Executive.

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